Privacy Policy

Who We Are

CAIAC Digital ("CAIAC," "we," "us," or "our") builds and operates automation and AI chat tools for small and independent businesses. This policy describes how we collect, use, and share personal information when you interact with our website, chat widgets, SMS text lines, or client dashboards.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information you provide, such as name, email address, or phone number
• Messages you send through a chat widget or SMS text line, and our responses to you
• IP address and basic device/browser information when you use a public chat widget
• Information submitted through intake or lead-capture forms on behalf of our clients

How We Use Information

We use the information we collect to:

• Respond to your questions through our chat and SMS tools
• Operate, maintain, and improve our products
• Communicate with you about a product or service you've requested
• Meet legal and security obligations

SMS / Text Messaging

If you text one of our phone numbers, we collect your phone number and the content of your messages in order to respond to you. Message and data rates may apply. Message frequency varies based on your conversation with us.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

This does not apply to messages sent by you to any recipients, or communications with our subcontractors or service providers in furtherance of providing the service to you (for example, the platform we use to send and receive text messages). You can reply STOP at any time to stop receiving messages, or HELP for assistance.

How We Share Information

We do not sell personal information. We share information only with service providers who help us operate our products (such as messaging, hosting, and AI infrastructure providers), and with the specific business client whose chat widget, form, or SMS line you interacted with, since that business is the one you're communicating with.

Data Retention

We retain information for as long as needed to provide our services and to comply with legal obligations. You may request deletion of your information by contacting us using the information below.

Your Choices

You can opt out of SMS communications at any time by replying STOP. You can request access to, correction of, or deletion of your personal information by contacting us below.

Contact Us

If you have questions about this policy or how we handle your information, contact us through caiacdigital.com.

Changes to This Policy

We may update this policy from time to time. We'll update the "Last updated" date above when we do.